Last updated: November 10, 2026
Mangu Media delivers professional design and development time that cannot be returned once it is spent. This policy explains what you can expect, so there are no surprises. By paying, you agree to it.
Website projects are paid in full at purchase. Your payment reserves a place in the schedule. Work begins once we have received (a) your content and (b) access to your domain and hosting accounts.
If we cancel the project or cannot deliver what was agreed, we refund the part of your payment that corresponds to work not yet delivered.
Add-ons follow the same stages as the project they belong to.
Care plans renew monthly. You can cancel at any time by written notice; the cancellation takes effect at the end of the current billing period. The fee for a period already charged is non-refundable.
Billed in advance. Sessions cancelled with at least 24 hours' written notice can be rescheduled or refunded. Later cancellations are non-refundable.
Domain, hosting, premium plugins and tool subscriptions are paid by you directly to the provider and are not refundable by Mangu Media.
Send a written request to hi@mangumedia.com with your invoice number. We reply within 5 business days.